Data Scientist - Algorithms, Community Support

Written by the T&S Network from Airbnb's posting.

Data science work on the Community Support team's algorithms, using LLM and ML models to improve how hosts and guests get help. The team handles customer issues across the platform, and the role focuses on evaluating LLMs, curating synthetic training data, finding failure modes in support issues, and building personalization models for support experiences.

What you'd do

• Build and evaluate LLM and ML models that interpret customer support issues across diverse datasets.
• Automate LLM evaluation processes for efficiency and quality.
• Curate synthetic datasets across Community Support domains for training and evaluating LLMs.
• Build personalization models to differentiate support experiences and drive business impact.
• Turn business questions into modeling problems after exploring data and prototyping.
• Analyze structured and unstructured data to produce actionable proposals for strategy.
• Deploy production LLM and ML models that support data-driven product launches.

What it asks for

• 2+ years of relevant industry experience in data or ML science, or a comparable role.
• Master's degree or PhD in a relevant field.
• State-of-the-art knowledge of AI and ML models.
• Strong fluency in Python or R and SQL.
• Causal inference skills (preferred).

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Airbnbnorth_east before you apply. If we got something wrong, report this listing.