Lead Advanced Analytics, Community Support

Written by the T&S Network from Airbnb's posting.

Analytics work for Airbnb's Community Support domain, sitting in the Analytics Centre of Excellence in India that serves payments, trust, customer support, hosting and compliance teams. The role builds metrics, dashboards and statistical models that drive business and product decisions across the platform.

What you'd do

• Set up new metrics and breakdowns to track how products and the business are performing.
• Build reporting tools, analytical tools and dashboards for stakeholders to make data-driven decisions.
• Run in-depth analysis and statistical modeling to shape strategic calls.
• Mentor others and build data tools, data sets and education across the company.
• Integrate LLMs, agent-based workflows and automation into day-to-day analytical processes.

What it asks for

• 8+ years of industry experience and a degree in a quantitative field such as Statistics or Computer Science.
• Prior experience in data science or product analytics in a community or customer support domain.
• Deep expertise in measurement frameworks and metric design.
• Advanced SQL/NoSQL and Python, R or SAS; intermediate knowledge of Presto, Hive, Teradata or Spark.
• Expert with Tableau or Superset for reports and dashboards.
• Familiarity with experimentation, causal inference and LLMs.
• Masters or PhD in a quantitative field (preferred).

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Airbnbnorth_east before you apply. If we got something wrong, report this listing.