Product Manager, Community Support

Written by the T&S Network from Airbnb's posting.

Product management for Airbnb's Community Support team, a foundational service behind a wide range of platform features. The role owns the product vision, roadmap and launches for differentiated support for guests and hosts, and sets how those products are messaged externally.

What you'd do

• Develop and maintain the product vision, strategy and roadmap for the support service.
• Synthesize user feedback and turn it into product features.
• Write public-facing messaging and narrative for launches, working with marketing and communications.
• Align product, engineering, design, operations and data science partners on a shared vision.
• Make prioritization decisions based on what is best for users.
• Drive execution to ship products across the full life cycle from concept to release.

What it asks for

• Bachelor's degree, or the equivalent in education and experience.
• Eight or more years working in product management.
• Background writing launch messaging and presenting it to customers and press.
• Track record of product leadership in cross-functional environments.
• Experience building and scaling global consumer products.
• Experience with consumer products that have a financial component.
• Strong ability to use data and business analysis to inform product strategy.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Airbnbnorth_east before you apply. If we got something wrong, report this listing.