TDCX Trust and Safety

Content moderation, KYC and fraud prevention with 24/7 coverage in 50+ languages.

About TDCX Trust and Safety

TDCX offers a Trust and Safety service, described as a Human + AI collaboration for account integrity, fraud detection and prevention, content moderation, and regulatory compliance. TDCX describes itself as a global customer experience (CX) partner.

The service covers moderation across images, videos, texts, and user-generated content, as well as KYC, KYB, and other identity verification tools. The service provides 24/7 support covering more than 50 languages. TDCX lists FinTech, Banking, Insurance and Gaming & Entertainment among the industries it works with.

Drafted from tdcx.com · not yet confirmed by TDCX

What they do

TDCX moderates images, video, text and other user-generated content and enforces client policy; it says it reviews 70 million pieces of content a year and runs more than 150,000 quality audits a month. Alongside moderation it handles identity verification (KYC and KYB), anti-money laundering work, fraud detection, account integrity and marketplace integrity.

It pairs machine learning for volume with human teams for complex and sensitive cases, and says it offers 24/7 support in more than 50 languages. A 'protecting-the-protectors' model gives agents 24/7 social assistance and well-being and resiliency programs.