TDCX
Singapore-based outsourcing firm running customer experience and trust and safety operations.
About TDCX
TDCX is a global customer experience (CX) partner that provides outsourced CX services to brands. Its services include omnichannel customer service, technical support, inside sales, trust and safety, recruitment-as-a-service, CX consulting and AI tools for CX. Its clients come from industries including automotive and mobility, digital advertising, e-commerce and retail, gaming and entertainment, HealthTech, technology, and travel and hospitality.
TDCX has a strong footprint in Asia and a global delivery network. It describes its AI consulting arm as TDCX AI. It has had a decade-long partnership with Meta.
Drafted from tdcx.com · not yet confirmed by TDCX
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Recently
From TDCX's own newsroom feed and from the hiring team.
TDCX Opens Lisbon Campus as Its Next European Growth EngineFrom their feed
The third site in Europe extends TDCX's multilingual delivery footprint for EMEA, with a second Lisbon building planned for 2027 as client demand accelerates
September 15, 2026
TDCX Opens Foshan Campus As An AI-enabled Greater Bay Area HubFrom their feed
New Cantonese and Mandarin capable campus extends TDCX's Hong Kong operations into the Greater Bay Area, pairing local talent with TDCX's proprietary AI solutions for faster launches and future-ready CX and growth.
September 4, 2026
TDCX Opens Second Hyderabad Campus, Reinforcing India as Key Global Delivery HubFrom their feed
New Meenakshi Eco Park campus supports a more than 600% increase in TDCX’s India headcount over three years, reinforcing the country’s role in serving global technology and digital economy clients
August 21, 2026
AI Just Made Your CX Scorecard Obsolete. Most Providers Are Still Billing Against It.From their feed
In early 2026, Gartner found that 85% of customer service leaders are expanding the responsibilities of their human agents, not cutting them, even though most of them expect AI to reduce headcount. The same leaders bracing for automation to think their teams are handing those teams more to do.
June 10, 2026
TDCX named among the world’s Top 50 outsourcing firms by Outsource Accelerator for the fourth consecutive yearFrom their feed
Recognition reflects TDCX’s evolution into a global firm helping clients navigate digital and AI transformation with a combination of human expertise, intelligent technology, and operational precision
May 22, 2026