Genpact Trust and Safety

Content moderation and trust and safety operations, run from a central analytics control tower.

Offered by GenpactModeration outsourcing

About Genpact Trust and Safety

Genpact Trust and Safety is a service made by Genpact. The Trust and Safety Control Tower is described as an AI-driven central control tower to run complex global trust and safety operations.

Genpact describes itself as the Agentic Operations company, and says it works inside live enterprise operations. Genpact was spun out from GE in 2005 with an IPO in 2007.

Drafted from genpact.com · not yet confirmed by Genpact

What they do

Genpact runs content moderation and trust and safety programs for media, social media, retail and e-commerce clients, with solutions it tailors by industry. Its case studies include hate speech moderation for a large technology company.

Its Trust and Safety Control Tower is the analytics layer over those operations: Genpact says it supports more than 1,000 digital workflows, around 10,000 moderators and 50-plus languages at over 19 sites, tracks 100+ operational metrics, forecasts workload, and drives moderator wellbeing interventions.