Training and Certification Tools and Services
Courses and certificates for the people doing the work, from moderator onboarding to policy and investigations.
2 entries
Stanford Trust and Safety (CS 152)Ten-week Stanford course on how online services are abused and the operational, product and engineering responses.Training and certification · Service
TSPA Trust & Safety CurriculumFree, volunteer-written curriculum on the core concepts, roles and practices of trust and safety work.Training and certification · Free
What to ask before you buy
- What is your recall and precision on my harms, in my languages, at my volume? Not in general.
- What happens when you're wrong, and how does a person override it?
- Where does my data sit, who can read it, and what happens to it when we leave?
- What does the price do when our volume doubles? Show me the tier boundaries.
- Who else my size uses this, and can I speak to one of them without you present?
- What is your incident process when your service is down and my queue is filling?
Rules that push teams here
Not legal advice
- The Digital Services ActRisk assessment, transparency reporting, and a working appeals route.
- The Online Safety ActDuties that scale with your size and your users' age.
Keep a list of the ones worth a call
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