Safety Response Operations Lead

Written by the T&S Network from OpenAI's posting.

Leads a regional Safety Response team in OpenAI's 24/7 Global Safety Response Operations, the core escalation arm of its product safety operations across OpenAI's products. The team handles the highest-priority user safety, risk, and regulatory escalations that need human judgment and rapid response, and the role owns execution of high-severity escalations in its region.

What you'd do

• Coach a regional group of Safety Response Analysts to raise performance and keep decisions consistent.
• Track utilization, meeting SLAs, backlog levels, and quality standards for the region.
• Serve as first line of escalation and incident lead for the region's most complex, high-risk cases.
• Work frontline cases yourself, about 20 to 30 percent of time, including investigations and enforcement decisions.
• Handle regulatory and legal escalations directly alongside the team.
• Improve workflows, tools, automation, and escalation paths, and surface emerging risks to policy and product.

What it asks for

• 4+ years of people leadership or senior operational ownership.
• Ability to write escalation narratives and brief Legal, Policy, and leadership during incidents.
• Comfort using data, tooling, and automation to improve quality and decisions (preferred).

Worth knowing

• 24/7 operation with rotating nights, weekends, and holidays on a leadership on-call model.
• Requires calm leadership during incidents, spikes, and regulatory or reputational events.

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