Fraud Specialist 1

Written by the T&S Network from Twilio's posting.

Fraud operations work on a communications platform, where the role investigates and mitigates fraud and abuse across all Twilio products to protect customers and the platform. The team's job is to identify bad actors, stop fraudulent activity, and reduce evolving abuse tactics.

• Fraud and scams

What you'd do

• Investigate fraud cases quickly and efficiently across Twilio products.
• Analyze non-compliant traffic to understand bad actor behavior.
• Identify bad actors, fraudulent activity, and evolving tactics on a daily basis.
• Take daily action to stop bad actors while minimizing false positives.
• Identify trends and root cause gaps in fraud and abuse.
• Recommend preventative solutions to stop bad actors from succeeding.

What it asks for

• Experience working in a fast-paced, ambiguous environment with a strong bias for action.
• Previous customer service or customer-facing experience requiring empathetic communication.
• Willingness to work non-traditional schedules including weekends, holidays, and evenings.
• Basic knowledge of SQL, Looker, Tableau, or similar data tools (preferred).
• Basic understanding of APIs and related technologies (preferred).
• 1-2 years in a queue-based or contact center environment (preferred).

Worth knowing

• Non-traditional schedule including weekends, holidays, and evenings may be required.
• Occasional travel for in-person team meetings may be required.

Our best summary of the posting, and it can be wrong. The employer's posting is what counts: read it in full on Twilionorth_east before you apply. If we got something wrong, report this listing.