Cap Planning & WFM Analyst, Account Integrity

Written by the T&S Network from Amazon's posting.

Capacity planning and workforce management for Amazon's Account Integrity Team, which designs machine-learning systems that identify and prevent fraudulent activity against Amazon and its customers. The analyst sits in Selling Partner Support and serves as the single point of contact for the team and its partners, including Finance.

• Fraud and scams

What you'd do

• Build and run data pipelines that publish the weekly business review deck on time
• Develop and maintain data sets and KPI reporting across Risk Mining and Investigation Operations
• Build annual and quarterly capacity plans from short- and long-term requirements gathered with stakeholders
• Track real-time adherence of expected capacity against actual performance to hit service and efficiency goals
• Lead workforce scheduling to keep operations metrics on target and flag shifts in incoming contact patterns
• Join finance partners in the monthly and quarterly budget reviews
• Identify process gaps and build automation or prediction tools to close them

What it asks for

• Bachelor's degree or equivalent
• 1+ years of Excel or Tableau experience, including data manipulation, macros, charts and pivot tables
• Experience writing complex SQL queries that join multiple datasets, with ETL and data warehouse concepts
• Graduate degree in a business, engineering, statistics, computing, or math-related field (preferred)
• Ability to use Gen AI tools in day-to-day work (preferred)

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