SupportYourApp Content Moderation

Outsourced 24/7 content moderation combining AI screening with human moderators.

Offered by SupportYourAppModeration outsourcing

About SupportYourApp Content Moderation

Content moderation as a service (CMaaS) is the outsourcing of content moderation to third-party experts such as SupportYourApp. SupportYourApp has operated since 2010 as an Intelligent Support-as-a-Service company.

The service is aimed at businesses that host platforms allowing user-generated content, such as social media comments or product reviews. The page names hate speech, profanities, and attempts at scams among the harmful content it helps platforms keep from customers. The service is offered 24/7 to keep a platform legally compliant and its user-generated content in check. The company was originally founded in Kyiv, Ukraine, and turned global with hubs in many countries around the world.

Drafted from supportyourapp.com · not yet confirmed by SupportYourApp

What they do

SupportYourApp runs outsourced content moderation alongside its customer support work. AI tooling screens content first and human moderators handle the calls that need judgment. The team writes custom moderation policies with each client, trains both the models and the moderators on them, then adjusts the workflow based on feedback.

It says its moderators work 24/7 and are fluent in 60+ languages, and it targets misinformation, violent content, hate speech, profanity, scams and abuse. Clients are startups, scale-ups and enterprises in e-commerce, fintech and SaaS.