Optum Dedicated Workplace Support for content moderators
Licensed behavioral health consultants supporting content moderators from hiring to offboarding.
Offered by OptumWellbeing and resilience
About Optum Dedicated Workplace Support for content moderators
Optum works closely with clients to design, implement and deliver tailored support to employees. A global professional services company engaged Optum to deliver support for content moderators through its Dedicated Workplace Support offering.
The page states that individuals who review disturbing materials as part of their job may experience mental health challenges or develop post-traumatic stress disorder (PTSD). Consultants also hear about personal challenges outside of work that contribute to daily stress, such as parenting, caregiving and finances. Optum provides telephonic, digital and in-person support to organizations and employees across more than 200 countries.
Drafted from business.optum.com · not yet confirmed by Optum
What they do
Optum's Dedicated Workplace Support, part of its Emotional Wellbeing Solutions, places licensed or accredited behavioral health consultants with moderation teams. Moderators take part in regular individual and group sessions, with training on stress management, trauma awareness, resilience and mindfulness, on-site floor walks and virtual consultations, and referral to counseling, crisis intervention and psychiatric care when needed. Support varies with the type of content a moderator is reviewing.
Optum describes delivering this for a global professional services company that employs content moderators in multiple countries, across recruitment, onboarding, on-the-job support and offboarding. It reports nearly 98 percent satisfaction among moderators in that program.
How they work
- How you engage them
- Dedicated team
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