Foundever
Customer experience outsourcing firm, formerly Sitel Group, with a content moderation practice.
Also trades as Sitel Group, Sykes
About Foundever
Foundever is a privately owned customer experience technology company headquartered in Luxembourg City, previously known as Sitel Group. It provides outsourced sales, technical support, customer service, and other business processes for large companies. Its services include call center work, consulting, analytics, and support for other business processes.
It supports more than 60 languages. Sitel began as HQ800, a subsidiary of United Technologies in Omaha, Nebraska, and its then-president James F. Lynch bought it in 1985. Groupe Acticall, founded in France in 1995 by Laurent Uberti and Olivier Camino, acquired Sitel in 2015.
In June 2021, Sitel acquired Sykes Enterprises, a public customer service company, for $2.2 billion. Sitel and Sykes fully merged to form Foundever in March 2023.
Drafted from en.wikipedia.org · not yet confirmed by Foundever
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