Decagon

Decagon is a conversational AI platform for customer experience that lets teams build, optimize, and scale AI agents. Its platform enables enterprises to deploy AI agents across voice, chat, email, SMS, and other customer channels. Non-technical teams can build agent logic with Agent Operating Procedures and Duet.

Decagon's co-founders are Jesse Zhang, who is CEO, and Ashwin Sreenivas, who is President. It names a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures among its investors. Its named enterprise customers include Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas.

Decagon unifies chat, voice, and email within a single intelligence layer. Its Watchtower product provides always-on monitoring and QA of customer conversations against custom criteria. It also runs Decagon University, which offers courses for CX, product, and engineering teams.