This is a non-exhaustive list of the core functions of Trust & Safety. The list will vary from company to company but we did our best to capture the high-level responsibilities that most platforms bucket under a single T&S function:

• Content Moderation - Reviewing and managing user-generated content to ensure it aligns with community guidelines and policies. This includes detecting and removing harmful content such as hate speech, harassment, illegal activities, or violent content.
• Policy Development - Crafting and maintaining safety policies, terms of service, and community standards that outline acceptable behavior. This involves keeping up with evolving risks and legal requirements while balancing user rights and platform integrity.
• User Support & Incident Response - Responding to user reports of abuse, harassment, or violations of platform rules. This includes handling appeals, suspensions, and terminations of accounts when necessary.
• Fraud Detection & Prevention - Identifying and mitigating risks related to scams, account takeovers, financial fraud, or identity theft. Trust & Safety teams use a combination of technology and human review to prevent fraudulent behavior.
• Child Safety - Protecting vulnerable users, particularly children, from exploitation, abuse, or inappropriate content. This may include implementing age verification processes and cooperating with law enforcement in cases involving child exploitation.
• Misinformation & Disinformation Control - Detecting and mitigating the spread of false or misleading information, particularly around sensitive topics like elections, health, or public safety.
• Platform Abuse & Exploitation Prevention - Safeguarding against abuse of platform features, such as bots or scraping, and preventing cyberattacks, spam, and manipulation. This also includes monitoring for any emerging threats or abuse patterns.
• Compliance & Legal - Ensuring that the platform complies with regional and global regulations (e.g., GDPR, COPPA, CCPA). Trust & Safety teams collaborate with legal experts to ensure the platform meets the requirements for data protection, privacy, and safety.
• Risk Management & Crisis Handling - Preparing for and managing crises, such as data breaches, hacking incidents, or public relations issues related to platform misuse. This can also involve forecasting future risks and planning mitigation strategies. One of the newer ways to approach risk management is via the Digital Trust & Safety Partnership's (DTSP) Safe Assessments Framework. The DTSP organization has a lot of helpful guides that are as close to an industry standard as there is at this point.

Looking for a super in-depth guide to what Trust & Safety teams do? Be sure to check out TSPA's T&S Curriculum! It's developed by industry experts and is a detailed walkthrough of the nuanced work that T&S does.

If you’re looking to start or grow your T&S career, here’s a helpful list of the types of companies that have established teams and organizations focused on user safety. 

• Social Media Platforms - Companies like Facebook (Meta), Twitter (X), TikTok, YouTube, and Reddit rely heavily on Trust & Safety to moderate user-generated content and create safe communities.
• Online Marketplaces & E-Commerce - Companies like Amazon, eBay, and Etsy have T&S teams to prevent fraud, ensure product authenticity, and protect users from harmful listings.
• Financial Services & Payment Platforms - Payment processors (e.g., PayPal, Stripe), banks, and fintech companies require T&S teams to prevent financial fraud, money laundering, and identity theft.
• Gaming Companies - Platforms like Roblox, Steam, and Twitch have Trust & Safety teams to manage in-game abuse, cheating, and harassment in real-time interactions.
• Tech & SaaS Companies - Companies like Google, Microsoft, and Slack need Trust & Safety teams to monitor platform use, secure data, and prevent malicious activities like phishing or hacking.
• Dating & Social Networking Apps - Apps like Tinder, Hinge, Bumble, and LinkedIn need Trust & Safety to prevent harassment, impersonation, and protect user data from misuse.
• Ride-sharing & Gig Economy Platforms - Companies like Uber, Lyft, DoorDash, and Airbnb have T&S teams to ensure user and driver safety, verify identities, and handle safety incidents.
• Media & News Platforms - News aggregators and media companies (e.g., Google News, Medium) need Trust & Safety teams to prevent the spread of misinformation, enforce copyright policies, and protect users from harmful content.

Across industries, Trust & Safety teams are critical for maintaining user trust, protecting brands, and fostering safe digital environments.

• Trust & Safety Professional Association (TSPA) - Dedicated to helping T&S professionals share knowledge and opportunities, the TSPA is a center of gravity for the industry and acts as the main rallying point for thousands of T&Sers around the world.
• All Tech Is Human (ATIH) - All Tech Is Human is a massive online and IRL community offering job boards, events with notable speakers, resources for professionals, and so much more. Worth joining for the highly engaging Slack community!
• Integrity Institute - Integrity Institute is a strong community of T&S-focused people as well as a think tank creating resources and research. The organization welcomes applicants with at least 6 months of professional integrity experience.
• Center for Humane Technolog (CHT) - The Center for Humane Technology is dedicated to leading a comprehensive shift toward technology that strengthens our well-being, global democratic functioning, and shared information environment.  
• INHOPE - The organization is a global network of 54 member hotlines. INHOPE's mission is to support and enable INHOPE hotlines in the rapid identification and removal of Child Sexual Abuse Material from the digital world.
• Institute for Rebooting Social Media - The Institute is a three-year research initiative addressing social media’s most urgent problems, including misinformation, privacy breaches, harassment, and content governance. By working with academia, industry, and the public, we hope to promote and create healthier online ecosystems.
• Berkman Klein Center - The Berkman Klein Center for Internet & Society is a research center at Harvard University that focuses on the study of cyberspace. Founded at Harvard Law School, the center traditionally focused on internet-related legal issues.
• Trust & Safety Network - We may be biased as we created the Trust & Safety Starter Kit, but felt like it should be included as a new kid on the block. The Trust & Safety Network (TSN) is the online hub dedicated to equipping individuals and organizations with the knowledge, skills, and support needed to learn, grow, and succeed in the T&S industry.
• NCMEC - The National Center for Missing & Exploited Children is a private, non-profit 501(c)(3) corporation whose mission is to help find missing children, reduce child sexual exploitation, and prevent child victimization. NCMEC works with families, victims, private industry, law enforcement, and the public to assist with preventing child abductions, recovering missing children, and providing services to deter and combat child sexual exploitation.
• GIFCT - The Global Internet Forum to Counter Terrorism brings together the technology industry, government, civil society, and academia to foster collaboration and information-sharing to counter terrorist and violent extremist activity online. 
• Trust and Safety Tooling Consortium - The Consortium is a new research effort to map the state of the art with respect to open-source tooling and identify concrete pathways towards open, sustainable, interoperable, and scalable tools. The Consortium will be housed at the Institute of Global Politics (IGP) with SIPA’s growing Trust and Safety program.
• Center for Democracy & Technology - The Center for Democracy & Technology is a 501(c)(3) working to promote democratic values by shaping technology policy and architecture, with a focus on the rights of the individual. CDT supports laws, corporate policies, and technological tools that protect privacy and security and enable free speech online.
• Digital Forensic Research Lab - The Atlantic Council’s Digital Forensic Research Lab (DFRLab) has operationalized the study of disinformation by exposing falsehoods and fake news, documenting human rights abuses, and building digital resilience worldwide.
• National Cyber Security Alliance - This non-profit is on a mission to create a more secure, interconnected world. They advocate for the safe use of all technology and educate everyone on how best to protect ourselves, our families, and our organizations from cybercrime. They create strong partnerships between governments and corporations to amplify our message and to foster a greater “digital” good.
• Join the r/trustsafetypros subreddit - Looking to join an anoymous group of (likely) T&S professionals? More than 1K members share a few questions and tips every week.

There are definitely more! Send us other organizations by emailing hello [at] trustsafety.net and we'll update this page. Thanks!

• Anchor Change w/ Katie Harbath - Analysis of what's happening worldwide at the intersection of technology and democracy, including at political campaigns, tech companies, and nonprofits.
• Everything in Moderation - Need-to-know news and analysis about platform policy, content moderation and internet regulation. Twice a week. 
• Faked Up - A newsletter about digital deception, dreck and disinformation. 

This is just the start. What'd we miss? Send us your favorite podcasts at hello [at] trustsafety.net!

• Ctrl-Alt-Speech - A weekly podcast about the latest news in online speech, from Techdirt's Mike Masnick and Everything in Moderation's Ben Whitelaw.
• Trust in Tech - Trust in Tech is a podcast produced by Integrity Institute members, who are leading voices in the integrity field and bring years of technical expertise to tackling these problems. Each episode features members’ individual thoughts, analysis, and ideas about contemporary issues in the integrity space, either in conversation amongst themselves or with external interlocutors.
• Platform Podcast - The Platform Podcast features conversations with marketplace and digital platform founders, leaders and experts exploring issues that affect all aspects of the ecosystem. Hear personal stories directly from leaders shaping the industry, and discover how they succeeded and failed along the way.
• Safety is Sexy Podcast - Safety is Sexy is a podcast that features the professionals, technology experts, educators, designers and researchers who are doing the work behind the scenes called trust and safety. Each week we will break down complex safety issues and discuss why things work the way they do to better understand the systems and thinking behind this online safety.
• Trust & Safety Mavericks - On this podcast, you'll listen to topics related to trust and safety, identity, location technology, privacy, and the mobile experience. You will hear insights shared by experts from marketplaces, shared economy, delivery, and gaming app industries.
• Digital T&S Insider - At The Digital Trust & Safety Insider Podcast, we chat with people on all sides of the fraud fight: hackers, Secret Service agents, risk analysts, and reformed fraudsters-turned-business consultants. 
• Safe Space by Thorn - Thorn builds technology to defend children from sexual abuse. We join forces with the sharpest minds from tech, non-profit, government and law enforcement to stop the spread of child sexual abuse material and eliminate the online sexual exploitation of children.

What'd we miss? Let us know by emailing hello [at] trustsafety.net anytime!

• TrustCon - The flagship annual event for T&S professionals. TSPA, the host of TrustCon, also runs regional and local events on a regular basis.
• Marketplace Risk Conference - There’s the flagship conference in London as well as several newer events held in cities like San Francisco and New York City. Marketplace Risk is growing fast.
• Trust & Safety Festival - One of the newest conferences, this is a group of similar T&S-related events held in a single city. The goal is to spread out the various events to encourage more exploration and networking.
• INHOPE Summit - The event is focused on child safety and raising public awareness, education and the private trade and commercialization of CSAM.
• Trust & Safety Hackathon - The T&S Network (TSN) runs a few hackathons each year both online and IRL.

There are actually tons of T&S events but we tried to capture the most notable ones. Be sure to let us know what we missed and also check out the T&S Events Calendar to see all the events happening around the world!

• Marketplace Risk Job Opportunities - A solid source for a regular flow of jobs for all areas of T&S. There's a special focus on marketplaces of course but the TSN team has found a lot of tangential relevant roles posted here as well.
• TSPA Job Board - A regularly updated flow of T&S jobs for all key functions, levels, and locations. The ability to sort by TSPA member companies is quite helpful if you're looking to secure a role at one of the top companies.
• All Tech Is Human's Responsible Tech Job Board - This board regularly highlights new career opportunities in Responsible AI, Trust & Safety, Tech & Democracy, Public Interest Technology, and Youth, Tech, and Wellbeing, among many other emerging roles in the rapidly-evolving ecosystem
• The House of Fraud Job Board - Your destination to build the career you deserve. Skip the years of frustration, expand your network, and discover unparalleled remote opportunities.
• T&S Job Tuesday - While not a "job board" per se, Jeff Dunn shares a weekly roundup of roles sent to him by recruiters and hiring managers. Typically roles for a wide variety of skill levels and locations.

What'd we miss? Share your favorite T&S job boards by letting us know at hello [at] trustsafety.net anytime.

• Go to events and conferences - There are more T&S events popping up around the globe every month. If you're able, be sure to attend some of the events listed above on this page under Notable T&S events.
• Join the r/trustsafetypros subreddit - If you're looking for some anonymous networking (is that a thing?) then check out this subreddit focused on helping T&Sers learn how to land a job or solve a problem.
• T&S Mentor Match - Whether you're looking for someone to help you get your first T&S role, land a promotion, manage people, build out a scalable strategy, or really anything else, T&S Mentor Match is here to help.
• TSPA Coffee Chat - Trust & Safety Coffee Chats are one-on-one conversations designed to provide mentorship to current and aspiring trust and safety professionals. Hosts are volunteering their time and expertise to offer advice to job seekers and T&S professionals.
• All Tech Is Human Mentorship Program - One of the best! A great platform to discover mentors or become a mentor yourself. Designed for people trying to break into the field, career changers, and practitioners.